Forward Launch Your SaaS Podcast 43: Unifying Your Brand Identity — Pixel True CEO Graham Sawrey

GUEST BIO
Graham Sawrey is the CEO of Pixel True, a design agency that works with SaaS companies. Graham has a background in managing companies in various industries such as content marketing, affiliate marketing, design, animation, copywriting, and Web3 software. He got into building businesses because of his interest in the online marketplace and the attractive multiples for investing in online businesses. Graham believes that having a cohesive brand across all assets is crucial for most companies, especially SaaS companies, to grow.  Pixel True works with a number of SaaS companies at all stages and has grown in the last year from 13 employees to nearly 100 today.

WHAT WE DISCUSSED
Graham discusses the importance of unifying a company's brand identity across all its pages and social media accounts. He mentions that this can help with simplicity and the creation of content faster. However, he mentions that it is difficult to determine specific results because there are many intangibles and variables involved, such as the effort the company puts into promoting its brand, the amount of content produced, and the design elements used. He notes that SaaS companies often have a similar aesthetic and that it can be challenging to stand out in a crowded marketplace. He suggests using brand and visual identity to differentiate from the competition.

Graham explains the steps to building a cohesive brand across a B2B SaaS company's website pages and social media. He suggests the following steps:

  1. Research – this includes going through your competitor's websites and social media to see what you like and don't like. Make detailed notes and try to understand their process. Get insights from others as well.
  2. Create a database of research – having a database of research is invaluable as it can be used to share with a design team or anyone working on the brand.
  3. Execution – focus on what needs to be done based on the time and resources available. He suggests focusing on social media as a starting point.

Graham emphasizes that doing the research is the most crucial step and will lay the foundation for the rest of the work. It's also important to put in the work when it comes to creating a cohesive brand across platforms and websites. He cautions against shortcuts that may result in an inconsistent and confusing user experience. Graham also offers advice on striking a balance between research and execution, and suggests reaching out to Pixel True for help with design services.

MORE FROM PIXEL TRUE
Pixel True provides an experienced design team that works with you everyday to create high-quality design assets to help grow your business.  Learn more at https://www.pixeltrue.com/

Forward Launch Your SaaS Podcast 42: How to Create Authenticity in Personal Branding — ShopX Chief Growth Officer Eric McHugh

GUEST BIO
Eric McHugh is the Chief Growth Officer and co-founder of ShopX, a Web3 eCommerce platform that utilizes ENFTs to create a new revenue channel for eCommerce brands without diluting their brand value. Eric previously worked at Snap as a bankruptcy consultant and helped found a social commerce platform. He was drawn to the world of cryptocurrency and entrepreneurship, which led him to the ShopX team in 2017. They started a side project, CartRev, a social commerce platform that replaced affiliate links and had over 100 brands using it. The team then transitioned back into ShopX, which is now a blockchain-as-a-service platform for e-commerce brands. Eric is excited to be working in the technology space and is proud of the team's efforts in ShopX.

WHAT WE TALKED ABOUT
ShopX is a technology platform that provides a new way to sell products using NFTs (non-fungible tokens). A famous dog on Instagram, Husky Jackson, used ShopX's NFT technology to launch a reserve pass before releasing his product. The reserve pass allowed him to get funding for his product in real-time and prove that customers were interested in it. ShopX is also partnering with a TV show for a one-time pass for a one-time product, such as a makeup kit. The use of NFTs makes it more secure and easier to prove ownership, and also allows for future royalty options for the brand. The biggest insight from ShopX is that this technology is in demand, despite people not being familiar with crypto and NFTs.

In this conversation, Eric is discussing the importance of being authentic and incorporating personal values into one's personal brand and content. He shares how he incorporates things such as his interests in discipline, spiritual pursuits, and pop culture references into his communication with others. He mentions how he sends playful emails referencing TV shows like Parks and Rec and incorporates the phrase “please and thank you” due to his love for the show. Eric believes in having a team that is on the same page, energetically aligned and with the same values, and this attracts the right people to work together.

Eric discusses his product launch and the strategy for connecting with potential clients and investors. He mentions that the approach depends on the content and that some people prefer to engage with the content at their own pace. Eric also mentions the importance of being authentic but having a thick skin as some people may not like it.

MORE FROM SHOPX
ShopX unlocks the power of Web3 for brand loyalty and growth. Learn more at https://shopx.co/

Forward Launch Your SaaS Podcast 41: Bridging the Gap between Marketing and Customer Experience in B2B SaaS — Enovis Founder & CEO Franck Juvin-Acker

GUEST BIO
Franck Juvin-Acker is an expert in enhancing sensory experiences for brands to create a deeper connection with consumers. With a background in the sports and tech industries, having worked for renowned companies such as Salomon, Nixon, and Adidas, as well as collaborating with Star Wars and Google, Franck has a wealth of experience in creating innovative solutions. Currently, Franck heads the digital health portfolio for Enovis, a leading player in the Medtech industry. Under his leadership, the company's latest launch was awarded the prestigious ACE award, being recognized as one of the most cutting-edge innovations for patient recovery.

INTERVIEW TAKEAWAYS
In our conversation, Franck talks about his background in the sport equipment industry and how it led him into the marketing and business world. He emphasizes the importance of having a human touch and understanding the users in order to create successful products or services. He also touches upon the idea of open-mindedness and immersing oneself in the users' lives. He argues that a common mistake startups make is not doing enough research on the market and talking to people. When it comes to integrating this type of direct communication into a marketing department, Franck suggests making it part of the regular routine and having a collaborative process.

Franck mentions that it is important to focus on the “voice of the customer.” He advises that for startups, the process can start by testing the product with relatives or people connected to the company, and for established companies, testing with a select group of ideal customers. He mentions that giving control and shares to brand ambassadors such as surgeons can give validity to the product and help with legitimacy and attracting more users. The importance of distributing samples and getting feedback from actual people is highlighted.

Franck advises marketing executives and founders to focus on the needs of the average person in their marketing campaigns. He highlights that regular people face difficulties in their recovery process as they do not receive the same level of care as professional athletes. He also mentions the frustration that patients feel as they feel alone in their recovery process, due to long wait times and limited time with their surgeon. Franck suggests that a digital app like Motion IQ can help bridge the gap, by bringing the surgeon into the home to support the patient in their recovery. He also mentions the importance of understanding the end-user and the care team in a B2B context.

He also suggests that marketers focus on making the lives of their customers and end users easier. He suggests using observation and market research to inform the design of products and marketing campaigns. This can involve getting feedback from customers and using it to improve the product and marketing strategies. Franck also mentions the importance of paying attention to nonverbal cues and feedback, as people may not always express their thoughts or opinions outright. He suggests using empathy and understanding to connect with customers and to adjust strategies based on their needs and feedback.

MORE FROM ENOVIS
As a leading medical technology company, Enovis is focused on developing clinically differentiated solutions that generate better patient outcomes and transform workflows.  Learn more at https://enovis.com/

Forward Launch Your SaaS Podcast 40: How to see big results quickly from marketing campaigns by using quick tests — GoReminders Founder/CEO, Jonathan Zacks

GUEST BIO

Jonathan Zacks is on a mission to decimate no-show appointments. After running an appointment-based business for a decade, he co-founded GoReminders, which increases business revenue and cuts wasted staff time with automated appointment reminders and online booking. Jonathan runs Growth & Marketing for GoReminders and loves helping small businesses with automation and communication.

MAIN INSIGHT

Do less research and more “doing”.  Test and iterate quickly to improve marketing campaigns. 

KEY TAKEAWAYS

  1. Trust your gut. Have confidence. 
  2. Shift your mindset from “doing” to “trying”.
  3. Try the project out, making sure it's within a risk range you're comfortable with.
  4. Test and measure. Look for noticeable results within relatively short timeframes (e.g. testing whether a new website headline unambiguously led to more conversions within 1-2 weeks rather than waiting for months)

MORE FROM GoReminders

GoReminders is an easy-to-use software for automated reminders, text messages, confirmations, and online scheduling, that saves you time and makes you money. Learn more at https://www.goreminders.com/

Forward Launch Your SaaS Podcast 39: How to present your product so customers care — Michael Sheeley, Founder of Nurse 1-1

GUEST BIO

Michael’s mission to connect health-concerned consumers to nurses in their own communities is based on personal experience he and his wife had when their daughter was born with a congenital heart defect. “Texting with our friend Kim, who happened to be a pediatric nurse practitioner, helped us get through the scary and confusing healthcare system. I want everyone to have access to these same caring and compassionate professionals in our communities”.

Michael previously co-founded two venture-backed companies as Co-founder and Head of Product at the health and fitness-tracking platform RunKeeper and Co-founder and CEO of the AI-powered local restaurant ordering platform Chef Nightly. Michael also served as Head of Product at the venture-backed startup Mobee, a retail app that rewards consumers by providing feedback to local retailers.

MAIN INSIGHT

Don't sell products — sell solutions. Present your product as a solution to customers' pain points.

KEY TAKEAWAYS

  1. Get people from your Ideal Customer Profile (ICP) on a call. Make sure you understand your ICP.
  2.  Bring various members of your team to the call, and understand the different motivations of different team members.
  3. Ask questions about the prospective customer's current solution.
  4. Make sure everyone on the call, conducting the interview is happy and has their questions answered live.
  5. Walk through the concerns the user has – why do they think there's a better solution?

MORE FROM NURSE 1-1
Nurse 1-1 allows healthcare providers to offer nurse chat support and receive data-driven insights to improve adherence at any step of the patient journey. Find them at nurse-1-1.com

Forward Launch Your SaaS Podcast 38: How to conduct valuable user feedback interviews — Ben Dooley, Founder/CEO of Untabit

GUEST BIO

 Ben Dooley is the founder of Untabit, a cutting-edge content creation platform that automates the research process for marketers and sales teams. With over a decade of experience in the industry, Ben has a proven track record of success, having sold over $100 million worth of software throughout his career. He is deeply passionate about bridging the gap between sales and marketing, and is committed to helping businesses streamline their content creation process to achieve maximum impact and success. 

MAIN INSIGHT
Get deep when getting feedback from users, in order to improve your product and marketing copy.

KEY TAKEAWAYS

  1. Have a 30 minute session with prospective users
  2. Do a 5 minute training session with the user, then have the user run through the product themself, on a recorded Zoom call
  3. Share these insights with your team to hone customer personas and develop marketing copy that uses your target customers' language

MORE FROM UNTABIT

Untabit is a content creation platform that automates the content research process. Learn more at untabit.com

Forward Launch Your SaaS Podcast 37: How to Leverage Partnerships with Industry Associations — Ram Sudireddy, Founder of Bento

GUEST BIO

Ram is a serial entrepreneur and expert in technology, marketing and sales with nearly 30 years of experience. He founded Bento to revolutionize the dental insurance system and provide affordable oral care for all Americans. He has also successfully built and sold multiple startups, including Cimaron, CHiL Semiconductor, and Sanovi. Ram has held senior positions at companies such as AMCC, IR, and AT&T Bell Labs. He is regarded as one of Boston's best entrepreneurs and engineers.

MAIN INSIGHT

Partner with associations that your ideal customers are members of in order to leverage the association's access to your ideal customers and the credibility that comes from being an official partner.

KEY TAKEAWAYS 

  1. Identify which associations have influence over your customers
  2. Evaluate what the association's current marketing strategies are — do they promote products and services to their members?
  3. Approach the highest executive you can find within the association (e.g. the director or board chair) and demo your product
  4. Manage the relationship – establish what the monthly or quarterly communication strategy will be with their members. (Don't assume the association will do this for you.)

MORE FROM BENTO

Bento can provide dental benefits for your employees that are more affordable for you and more frictionless for them to use. Contact Bento at bento.net

Why I Set Out To Build an Interview-based B2B SaaS Podcast Agency

When I started Forward Launch Digital, I had no intention of offering podcast creation and marketing services. Initially, all I wanted to do was to help SaaS businesses handle the strategy side of their content marketing engine.

So, I would develop their content strategy in an excel sheet and provide extra guidance on the type of content to create, where, and when to publish.

But most of my clients weren’t satisfied and wanted more. Rather than handling the strategy part, they wanted a holistic approach to content marketing. 

That means handling everything from content strategy, content creation, content distribution, and measurement.

Since this was a full stretch beyond my initial offering, I had to decide:

Is a content marketing agency the next leap for me?

I deliberated heavily for months and decided to look at what’s lacking in the industry rather than becoming another “me-too” content marketing agency with no unique value proposition. 

And that led me to uncover some of the core areas B2B SaaS companies were struggling with and some gaps that I could fill:

Here are some of the key gaps that I identified.

Gap 1: B2B SaaS Startups Want Guaranteed Meetings with Key Decision Makers

It’s challenging to connect with key decision makers in most companies. Connect requests or DMs on LinkedIn rarely work. While cold emails hardly generate responses.

B2B SaaS companies are yet to crack the code regarding networking with decision makers. This leads to a longer sales cycle and contract breakdowns.

Gap 2:  SaaS Startups Struggle to Create Expert-level Content

How many B2B decision makers book demo calls after reading a blog post? Not many. When done well, thought leadership content could drive signups for B2B SaaS companies. 

But most so-called “thought-leadership content” ranking on the first page of Google doesn’t meet the expectation of readers. 

And that’s enforced by Edelman, which reported in 2021 that 71% of decision makers claimed that less than half of the thought leadership content they read offered valuable insights. 

While Google has waged a war on low-quality content with the helpful content update, we still cross paths with more poor-quality content than high-quality ones.

Why is that so?

The reason is simple.

It’s difficult and expensive to create expert-level content. Not only that, finding expert writers who have industry expertise and can speak to your target niche is hard.

An excellent example of such a mismatch could happen if a company like Hotjar decided to outsource its content creation to freelance writers.

For context, Hotjar is a web analytics tool that provides visual insights into how readers interact with the pages on your website. Hotjar’s users are expert content marketers. They have advanced questions about heatmaps and how to uncover optimization opportunities.

Therefore, it would be a disaster for them to hire writers who have no content marketing experience nor understand how heatmaps work.

Unfortunately, this is the path most B2B SaaS companies take. 

The result…

They create regurgitated content pieces that fail to offer readers any unique insight.

Gap 3: B2B Companies Want to Shorten their Sales Cycle

According to Hubspot, it takes an average of 84 days for customers to go from leads to closed deals. Unfortunately, most businesses aren’t willing to wait for that long anymore. 

The pressure is on sales teams to double down on outreach efforts as they attempt to shorten the sales cycle.

While the marketing team is continuously creating content to generate traffic that leads to conversions.

With these discoveries, it didn’t make sense to go ahead with building another content marketing agency. Hence, I had to think of an alternative content format that could help B2B SaaS startups close all 3 gaps:

  1. Book guaranteed meetings
  2. Create expert-level content
  3. Shorten sales cycle

From my analysis, an interview-based podcast was the only option that provided these three-fold benefits. So, I decided to pivot into an interview-based B2B SaaS Podcast Agency.

To offer an excellent service to my clients, I had to research more about the nuances of the industry, and here was what I found:

My Discovery: Why B2B SaaS Startups Struggle with Podcasting

Podcast creation remains a viable revenue source for B2B SaaS startups, yet, only a few companies are utilizing it to its fullest. 

After interviewing several SaaS founders, here are some of the reasons why podcasting isn’t their favorite content marketing channel:

1. Time-consuming and labor-intensive

Launching a Podcast is similar to starting a blog. It involves  a lot of moving parts such as: 

  • Podcast channel design: To customize the podcast to suit your branding, you’ll create the cover art, professional image, and webpage mockup.
  • Scheduling setup: To add guests seamlessly to your calendar, you must create a scheduling system.
  • Copywriting assets: You need voice overs, episode intros and outros, podcast trailers, and ad copy to promote each episode

And lots more.

Putting all of this together will take months if you decide to create them in-house. 

2. Inconsistency: Starts but doesn’t record enough episodes to keep going

Launching a Podcast is easy but keeping it going is hard. 

According to Podcast Industry Insights, only 39.73% of Podcasts on Apple Podcasts have 10+ episodes.

This shows that most companies that launch podcasts, don’t ever record up to 10 episodes, before calling it quits.

This happens because most marketing teams launch podcasts without a clear goal, while others cease production once they struggle to attract listeners.

3. Failure to attract the right guests

Your Podcast is as good as the guests you interview. If your goal is to drive revenue from podcasting, having the right guests helps you add qualified prospects to your sales pipeline, which increases your chances of conversion.

SaaS companies often miss the mark in terms of attracting the right prospects. As a result, they fill their podcast pipeline with guests who have zero buying intent.

4. Podcasting effort doesn’t drive revenue growth

If done right, you can go from a podcast guest to a closed deal in a few hours or days. Yet, most B2B brands find it difficult to see the impact of podcasting on their revenue. 

These and many more are some of the reasons B2B SaaS startups fail to successfully launch a podcast or abandon it midway, even if they actually get started.

Our Process for Creating ROI-driven Podcasts for B2B SaaS Startups

Podcast creation is a time-consuming task. So, we developed a holistic approach to it.

That way, we take the stress of creation off your shoulders.

All you need to do is show up and interview the guests.

Here’s the 8-step process that we use to make this possible:

Step 1: Strategy call

Every Podcast creation process starts with understanding the ICP. Our initial strategy call helps us know your target audience and pain points. We also brainstorm content and branding ideas to ensure that your podcast is appealing to listeners.

Step 2: Define show concept

We dive deep into the why behind the podcast and its unique identity. At this stage, we help you to nail down the show name, episode length and publishing cadence.

Step 3: Create show collaterals

This is where the real work begins. The goal here is to set up and launch your podcast. This includes developing the key components like cover art, music selection, and hosting account setup.

Step 4: Copywriting

We generate a benefit-driven copy that highlights the value proposition of your podcast and differentiates it from competitors.

This includes creating the show description, intro copy, outro copy, Ad copy, and the introduction episode.

Step 5: Scheduling setup

We will also help you set up a scheduling system on Calendly that adds meetings to your calendar whenever guests make a booking. We’ll also draft the questions that the guests will answer before scheduling an interview with you.

Step 6: Reminders and follow-up 

We set up an email follow-up system that sends reminders plus meeting briefs to inform the guests of key talking points, so they are prepared for the interview.

Step 7: Interview Scripts

We generate scripts to help you come up with insightful questions before, during, and after the interview. That way, you’ll engage the guest and never run out of questions to ask them.

Step 8: Distribute Podcast Content

Every podcast is as good as the listens it gets. Our distribution strategy includes repurposing podcast content into SEO blog posts, and sharing it as a newsletter to your audience.

Let’s Help You Create an Interview-based Podcast for Your B2B SaaS Startup

As you can see, creating podcasts is a tedious and time-consuming task. However, with the right strategy and processes in place, you can reduce the sales cycle of your B2B startup and generate leads from them in no time.

If you want to launch an ROI-driven podcast, we’d love to help you.

My agency offers a 6-step process that simplifies the podcast creation process and drives remarkable growth for B2B SaaS startups. If you’d like to work with us, click here to book a free discovery call, and I’ll get in touch with more details.

Forward Launch Your SaaS Podcast 36: How to Create a Customer-Intent-Focused Content Strategy — Charles Brecque, Founder and CEO of Legislate

GUEST BIO

Charles Brecque is the founder and CEO of Legislate, a legal tech company that makes it easy for non-lawyers to create and manage lawyer-approved contracts. The company has focused heavily on simplifying legalese and helping businesses create robust contracts without a legal budget. Recently, Legislate crossed 100 paying customers and is growing rapidly thanks to SEO.

MAIN INSIGHT

Share content on your website that serves the full customer intent journey.

KEY TAKEAWAYS / ACTION STEPS

  1. Do high-level research to discover content that users will need, whether they already realize they need the solution or not
  2. Educate potential users on why your solution is appropriate
  3. Create educational content around how to use your solution
  4. Create spinoff content for how to use your solution in specific use cases

MORE FROM LEGISLATE

Legislate makes it easy for non-lawyers to create and manage lawyer-approved contracts. Learn more at https://www.legislate.tech/

Forward Launch Your SaaS Podcast 35: How to Accelerate Growth with the Help of Mentors — Patric Shannon, Founder and CEO at LeadSnap

TIMESTAMPS

00:00 – How LeadSnap started

03:38 – Trajectory of LeadSnap

07:03 – What LeadSnap is looking for currently

08:43 – Experts to help with growth

11:02 – Finding the mentor that is the right fit

15:41 – Before and after having a mentor

18:18 – Coaches that are worth it

20:24 – Defining deliverables

23:48 – How to find feedback from mentors

25:30 – Successfully implementing a coaching service in your organization

30:08 – What to avoid when finding a mentor for a company

31:50 – Recommendations for SaaS Founders/CEOs

GUEST BACKGROUND

Patric Shannon is the founder and CEO of LeadSnap marketing software. He has a background in running a 7-figure marketing agency, and created LeadSnap to solve problems in the local marketing space. Patric is also a experienced coach, having helped over 1000 individuals master local marketing. His unique approach to business building has allowed him to travel the world and explore the United States in an RV between 2018 and 2021. Before starting his career in marketing, Patric spent 10 years as a professional poker player. With his wealth of experience and insights, Patric is a valuable asset for anyone looking to master local marketing, build a successful business, and turn their passion into profit.

MAIN INSIGHT

Finding people that are better than us can accelerate our company's growth.

KEY TAKEAWAYS

  1. Hire experts to be mentors
  2. We can grow faster by finding people who have done what we want to do now
  3. What can be measured can be improved
  4. Pay attention to factors that can affect our numbers and try to test them
  5. Not all high-priced coaches are good, some lesser-known coaches are worth their value.

PRACTICAL STEPS

  1. Get the leadership team involved in decision making within the company.
  2. When considering different programs, it is important to consult with people who have gone through the program and to look for testimonials and case studies.
  3. Look for programs with important deliverables like having conversations often 

MORE FROM LeadSnap

LeadSnap is an all-in-one suite of tools that provides agencies with full customer relationship management (CRM), reputation management, Google My Business Management, workflow automation, Voice over IP (VOIP) phone tracking system, and connections to Google Analytics, tools for Google Ads and more. It’s built to help marketing agencies automate, scale, and save time and money. Learn more at leadsnap.com