Category: Forward Launch Your SaaS Podcast

TIMESTAMPS

02:00 – Insights on growing the company

06:02 – Getting direct feedback from prospective customers

06:52 – Dealing with different marketing design ideas

11:00 – How to make marketing design work

12:14 – Minimum work needed to get you to your customers

16:01 – What companies should be doing before creating different platforms

16:38 – What assets to test and not to test

GUEST BACKGROUND

Sharon Biggar is currently the VP of Marketing & Sales at Hotjar, a tool that provides product experience insights to over a million websites worldwide. Sharon recently spearheaded a company rebrand that helped Hotjar’s revenue grow more than 50% last year.

MAIN INSIGHT

Keeping your customer at the heart of marketing helps you be more intentional and avoid burning money on testing.

KEY TAKEAWAYS

1. The core of marketing today is analytics
2. Marketing has to be data-driven at its core
3. Keep the customer at the heart of marketing
4. Prospective customers can give you great, honest, and straightforward feedback
5. An advert needs to be understood before making it beautiful

PRACTICAL STEPS

1. Give up the idea that a beautiful advertisement is going to be the most effective
2. Identify the minimum viable concept that you can deliver to your prospective customer
3. Get feedback from your customers

TIPS FOR SUCCESS

1. Develop empathy with your customer
2. Do not assume that you understand your customers
3. If the cost of testing outweighs the cost of producing the asset and getting it live, it’s suggested not to test it, and if the cost of producing the asset is high, then it is to be tested

MORE FROM HOTJAR

Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. Hotjar provides product experience insights which shows how your users are experiencing your website and how to improve your website so that users have a great digital experience. Learn more at hotjar.com

TIMESTAMPS

02:00 – Insights on growing the company

06:02 – Getting direct feedback from prospective customers

06:52 – Dealing with different marketing design ideas

11:00 – How to make marketing design work

12:14 – Minimum work needed to get you to your customers

16:01 – What companies should be doing before creating different platforms

16:38 – What assets to test and not to test

GUEST BACKGROUND

Sharon Biggar is currently the VP of Marketing & Sales at Hotjar, a tool that provides product experience insights to over a million websites worldwide. Sharon recently spearheaded a company rebrand that helped Hotjar’s revenue grow more than 50% last year.

MAIN INSIGHT

Keeping your customer at the heart of marketing helps you be more intentional and avoid burning money on testing.

KEY TAKEAWAYS

1. The core of marketing today is analytics
2. Marketing has to be data-driven at its core
3. Keep the customer at the heart of marketing
4. Prospective customers can give you great, honest, and straightforward feedback
5. An advert needs to be understood before making it beautiful

PRACTICAL STEPS

1. Give up the idea that a beautiful advertisement is going to be the most effective
2. Identify the minimum viable concept that you can deliver to your prospective customer
3. Get feedback from your customers

TIPS FOR SUCCESS

1. Develop empathy with your customer
2. Do not assume that you understand your customers
3. If the cost of testing outweighs the cost of producing the asset and getting it live, it’s suggested not to test it, and if the cost of producing the asset is high, then it is to be tested

MORE FROM HOTJAR

Hotjar is an intuitive, visual way to discover, consolidate, and communicate user needs. Hotjar provides product experience insights which shows how your users are experiencing your website and how to improve your website so that users have a great digital experience. Learn more at hotjar.com

TIMESTAMPS

03:21 – Knowing what marketing campaign works

12:09 – Setting up your ideal customer profile

14:11 – Steps to implement a marketing campaign

18:49 – Tips to have a successful marketing campaign

20:45 – Collecting everyone’s point-of-view and aligning everyone on one vision

23:51 – How to get the best insights

GUEST BACKGROUND

Nadia is passionate about connecting businesses with their ideal customers. She has accelerated growth strategies for many B2B companies in the SaaS, e-commerce, and tech industries. Her sweet spot is when marketing intersects with technology.

She is a leader that has helped build high-performance teams, producing triple-digit growth in engagement, acquisition, and revenue. In 2020, Nadia was added to Marketo’s Fearless 50 list as one of the top 50 marketers in the world.

MAIN INSIGHT

Understanding your customer and creating customer intimacy will lead to the success of your product and marketing campaigns.

KEY TAKEAWAYS

1. You really need to understand your customers/users no matter what the stage of your company is
2. Customers decide if your marketing campaign is successful
3. Give your customers options on how to engage with you
4. Involve your whole team in figuring out your ideal customer profile
5. Create focus groups that are within your ideal customer profile
6. Create polls and surveys if you have a tight budget
7. The best insights come from actually talking to people

PRACTICAL STEPS

1. Create opportunities to interview your customer
2. Identify the pain points and AHA moments of your customer
3. Identify what they love about your product and what else they need
4. Identify why your customer chose you rather than competitors
5. Create ideal customer profile (ICP) by having a cross-department workshop
6. Make sure that everyone on your team is aligned and understands your actual customer

TIPS FOR SUCCESS

1. Get a lot of viewpoints from the executive chain
2. Listen to your customer before creating an ideal customer profile
3. Dedicate time to listening to customer calls
4. Test your homepage
5. Build a collaborative culture within your company
6. Maximize all your platforms in collecting customer feedback

MORE FROM PROPOSIFY

Proposify’s proposal software helps growing teams remove document bottlenecks and get visibility into the most important stage of your sales cycle: the close.

Learn more at proposify.com

TIMESTAMPS

03:21 – Knowing what marketing campaign works

12:09 – Setting up your ideal customer profile

14:11 – Steps to implement a marketing campaign

18:49 – Tips to have a successful marketing campaign

20:45 – Collecting everyone’s point-of-view and aligning everyone on one vision

23:51 – How to get the best insights

GUEST BACKGROUND

Nadia is passionate about connecting businesses with their ideal customers. She has accelerated growth strategies for many B2B companies in the SaaS, e-commerce, and tech industries. Her sweet spot is when marketing intersects with technology.

She is a leader that has helped build high-performance teams, producing triple-digit growth in engagement, acquisition, and revenue. In 2020, Nadia was added to Marketo's Fearless 50 list as one of the top 50 marketers in the world.

MAIN INSIGHT

Understanding your customer and creating customer intimacy will lead to the success of your product and marketing campaigns.

KEY TAKEAWAYS

1. You really need to understand your customers/users no matter what the stage of your company is
2. Customers decide if your marketing campaign is successful
3. Give your customers options on how to engage with you
4. Involve your whole team in figuring out your ideal customer profile
5. Create focus groups that are within your ideal customer profile
6. Create polls and surveys if you have a tight budget
7. The best insights come from actually talking to people

PRACTICAL STEPS

1. Create opportunities to interview your customer
2. Identify the pain points and AHA moments of your customer
3. Identify what they love about your product and what else they need
4. Identify why your customer chose you rather than competitors
5. Create ideal customer profile (ICP) by having a cross-department workshop
6. Make sure that everyone on your team is aligned and understands your actual customer

TIPS FOR SUCCESS

1. Get a lot of viewpoints from the executive chain
2. Listen to your customer before creating an ideal customer profile
3. Dedicate time to listening to customer calls
4. Test your homepage
5. Build a collaborative culture within your company
6. Maximize all your platforms in collecting customer feedback

MORE FROM PROPOSIFY

Proposify’s proposal software helps growing teams remove document bottlenecks and get visibility into the most important stage of your sales cycle: the close.

Learn more at proposify.com

TIMESTAMPS

03:10 – What is a “K Factor”, and why it gives Contractbook exponential growth

08:29 – Why Contractbook charge based on the automation they provide

09:20 – How Contractbook show enough value to their users

11:37 – Build trust and expose your user to the power of your platform

13:53 – How does covid help their market and user to mature

16:30 – Finding different angles to invite more customers

20:02 – Why you should invest in the BOF even in the early stage

24:33 – How Facebook leverage network and why Contractbook is different

GUEST BACKGROUND

Niels Martin Brøchner is CEO of multiple startups and currently CEO at Contractbook.com, software that innovates the PDF and makes contract flow less chaotic. He believes you can learn and reuse a lot of unique approaches from other people but still focus on the hand you’re dealt instead of what others have done in the past.

MAIN INSIGHT

Identifying and focusing on a solid go-to-market strategy that suits your product helps your company grow exponentially.

KEY TAKEAWAYS

1. Charging your customers is all about the value and solution you provide to them
2. Leverage your customers and their networks
3. Expose your users to the power and value of your platform
4. Remember to experiment and change your strategy to make great progress in your company
5. Narrow your focus on the user experience and how they can share your product
6. Hire someone who can understand and convert opportunity to sales
7. Activation should be easy for your user

PRACTICAL STEPS

1. Identify who your users are
2. Identify the user journey
3. Find out how you want to invite your users and how your users can invite other users

TIPS FOR SUCCESS

1. Find one thing that your competitors can’t do and leverage it

MORE FROM CONTRACTBOOK

Contractbook helps you streamline every step from contract creation to post-signature handoffs. Learn more at contractbook.com

TIMESTAMPS

03:10 – What is a “K Factor”, and why it gives Contractbook exponential growth

08:29 – Why Contractbook charge based on the automation they provide

09:20 – How Contractbook demonstrates value to their users

11:37 – Build trust and expose your user to the power of your platform

13:53 – How Covid helped their market and user to mature

16:30 – Finding different angles to invite more customers

20:02 – Why you should invest in bottom-of-funnel marketing even in the early stages of your business

GUEST BACKGROUND

Niels Martin Brøchner is CEO of multiple startups and currently CEO at Contractbook.com, software that innovates the PDF and makes contract flow less chaotic. He believes you can learn and reuse a lot of unique approaches from other people but still focus on the hand you're dealt instead of what others have done in the past.

MAIN INSIGHT

Identifying and focusing on a solid go-to-market strategy that suits your product helps your company grow exponentially.

KEY TAKEAWAYS

1. Charging your customers is all about the value and solution you provide to them
2. Leverage your customers and their networks
3. Expose your users to the power and value of your platform
4. Remember to experiment and change your strategy to make great progress in your company
5. Narrow your focus on the user experience and how they can share your product
6. Hire someone who can understand and convert opportunity to sales
7. Activation should be easy for your user 

PRACTICAL STEPS

1. Identify who your users are
2. Identify the user journey
3. Find out how you want to invite your users and how your users can invite other users 

TIPS FOR SUCCESS

1. Find one thing that your competitors can’t do and leverage it 

MORE FROM CONTRACTBOOK

Contractbook helps you streamline every step from contract creation to post-signature handoffs. Learn more at contractbook.com

TIMESTAMPS

00:00 – Introduction

00:42 – How the company started

02:05 – Truth discovered is more powerful than truth revealed

04:02 – Earned Insight into being an SEO Expert

09:00 – Concept of Art of War in marketing campaign

13:40 – SEOs are different from writers

16:00 – How SEO can scale up traffic to your website

19:30 – Implementing Organic Content Strategy successfully

28:28 – Conversion rate optimization

GUEST BACKGROUND

Alexander De Ridder is the Co-Founder, CTO, and Creator of the INK Editor, a new AI content performance optimization platform. Ink’s award-winning technology has helped deliver over 1 million more organic visitors per month for Fortune 100 companies and freelance content creators alike.

MORE FROM INK

INK was founded in 2017 by leaders in search marketing optimization. They are on a mission to help the world communicate with purpose and craft Natural Language Optimization AI models to understand the meaning of content and uncover the nuances of what makes it perform.

INK helps your content to be found, to engage and to convert – so that you and your business can rise above the noise.

Learn more at inkforall.com

MAIN INSIGHT

Paid marketing can be a waste of money if your organic marketing is not yet established.

KEY TAKEAWAYS

1. Earned insights are some of the most valuable things you could have in your business
2. Truth discovered is more powerful than truth revealed
3. Paid marketing can be used to A/B test marketing channels
4. Create and write content with a purpose
5. Content that once ranked and became popular may drop off

PRACTICAL STEPS

1. Analyze your product and understand what problems need to be solved
2. Ask yourself who is suffering from that problem the most (target market)
3. Ask that group of people, “what are they looking for online to solve their problem’
4. Collect all the terms related to it and keywords around it
5. Pick one type of audience
6. Hire someone expert to go and help create a content plan
7. Start executing and creating that content

TIPS FOR SUCCESS

1. Optimize your content for a good user experience
2. Make good use of tools relevant to SEO/optimization
3. Google values trust, so keep on creating content on the same topic
4. Not all SEOs are good writers, and good writers are not all SEOs

TIMESTAMPS

00:00 – Introduction

00:42 – How the company started

02:05 – Truth discovered is more powerful than truth revealed

04:02 – Earned Insight into being an SEO Expert

09:00 – Concept of Art of War in marketing campaign

13:40 – SEOs are different from writers

16:00 – How SEO can scale up traffic to your website

19:30 – Implementing Organic Content Strategy successfully

28:28 – Conversion rate optimization

GUEST BACKGROUND

Alexander De Ridder is the Co-Founder, CTO, and Creator of the INK Editor, a new AI content performance optimization platform. Ink’s award-winning technology has helped deliver over 1 million more organic visitors per month for Fortune 100 companies and freelance content creators alike.

MORE FROM INK

INK was founded in 2017 by leaders in search marketing optimization. They are on a mission to help the world communicate with purpose and craft Natural Language Optimization AI models to understand the meaning of content and uncover the nuances of what makes it perform.

INK helps your content to be found, to engage and to convert – so that you and your business can rise above the noise.

Learn more at inkforall.com

MAIN INSIGHT

Paid marketing can be a waste of money if your organic marketing is not yet established.

KEY TAKEAWAYS

1. Earned insights are some of the most valuable things you could have in your business
2. Truth discovered is more powerful than truth revealed
3. Paid marketing can be used to A/B test marketing channels
4. Create and write content with a purpose
5. Content that once ranked and became popular may drop off

PRACTICAL STEPS

1. Analyze your product and understand what problems need to be solved
2. Ask yourself who is suffering from that problem the most (target market)
3. Ask that group of people, “what are they looking for online to solve their problem’
4. Collect all the terms related to it and keywords around it
5. Pick one type of audience
6. Hire someone expert to go and help create a content plan
7. Start executing and creating that content

TIPS FOR SUCCESS

1. Optimize your content for a good user experience
2. Make good use of tools relevant to SEO/optimization
3. Google values trust, so keep on creating content on the same topic
4. Not all SEOs are good writers, and good writers are not all SEOs

TIMESTAMPS

00:52 – Introduction of how he entered the start-up world

02:35 – How Photon Commerce Started

04:05 – Where is Language Monetizable?

10:38 – Difference between marketing and sales

12:09 – How do you find your market?

18:15 – Success in finding the right people/customers

19:37 – How do you know when to adapt your messaging based on the feedback you are getting

GUEST BACKGROUND

Michael Young is the founder & CEO of Photon Commerce. Photon accelerates customer acquisition for fintech leaders using instant payments and invoicing through AI and is supported by a venture firm funded by Jeff Bezos and Bill Gates. After dropping out of a Stanford PhD, Michael led advanced R&D programs funded by the Department of Defense, created hundreds of jobs, raised $50M across his venture-backed startups, and took them to acquisitions.

MORE FROM PHOTON COMMERCE

Photon Commerce’s financial AI platform empowers fintech leaders to instantly process B2B payments, invoices, statements, and receipts. Photon’s intelligent platform understands and harmonizes data, down to even line-item purchase analytics and prediction. Learn more at photoncommerce.com

Reach out to Michael at linkedin.com/in/michaelyoungphoton

MAIN INSIGHT

Sales and marketing should blend together, especially for an early-stage startup, so you can learn more about your customer and find a product-market-fit fast.

KEY TAKEAWAYS

1. Marketing is all about communicating the problem you are solving to the world
2. Marketing is a job of story-telling amazing stories to your team, your investors, your customers, and the world
3. Experiment and try different things to see what will work for your company
4. Content should be optimized for SEO and engagement, and repost
5. Look for a direct marketing strategy
6. Distributing content and getting more traffic is as important as producing content
7. Treat every single market conversation as unique
8. Test your messages
   1. Create different landing pages
   2. Utilize email marketing
9. Visual thumbnail and title are two of the most important components of your content
10. Engagement is as important as creating content
11. A/B test your content

PRACTICAL STEPS

1. Find the biggest problem that is worth solving
2. Identify your WHY for solving this problem
3. Share your why to your team and customer to inspire and motivate them

TIPS FOR SUCCESS

1. Understand what tools you should use
2. Test your websites and landing pages
3. Use Hotjar to see heatmaps on your website and the behaviors of your users
4. Encourage your marketing team to be analytical and technical
5. Don’t hesitate to share some of your content directly and add a personal touch to it
6. Timing on presenting the content is also important

TIMESTAMPS

00:52 – Introduction of how he entered the start-up world

02:35 – How Photon Commerce Started

04:05 – Where is Language Monetizable?

10:38 – Difference between marketing and sales

12:09 – How do you find your market?

18:15 – Success in finding the right people/customers

19:37 – How do you know when to adapt your messaging based on the feedback you are getting

GUEST BACKGROUND

Michael Young is the founder & CEO of Photon Commerce. Photon accelerates customer acquisition for fintech leaders using instant payments and invoicing through AI and is supported by a venture firm funded by Jeff Bezos and Bill Gates. After dropping out of a Stanford PhD, Michael led advanced R&D programs funded by the Department of Defense, created hundreds of jobs, raised $50M across his venture-backed startups, and took them to acquisitions.

MORE FROM PHOTON COMMERCE

Photon Commerce’s financial AI platform empowers fintech leaders to instantly process B2B payments, invoices, statements, and receipts. Photon's intelligent platform understands and harmonizes data, down to even line-item purchase analytics and prediction. Learn more at photoncommerce.com

Reach out to Michael at linkedin.com/in/michaelyoungphoton

MAIN INSIGHT

Sales and marketing should blend together, especially for an early-stage startup, so you can learn more about your customer and find a product-market-fit fast.

KEY TAKEAWAYS

1. Marketing is all about communicating the problem you are solving to the world
2. Marketing is a job of story-telling amazing stories to your team, your investors, your customers, and the world
3. Experiment and try different things to see what will work for your company
4. Content should be optimized for SEO and engagement, and repost
5. Look for a direct marketing strategy
6. Distributing content and getting more traffic is as important as producing content
7. Treat every single market conversation as unique
8. Test your messages
   1. Create different landing pages
   2. Utilize email marketing
9. Visual thumbnail and title are two of the most important components of your content
10. Engagement is as important as creating content
11. A/B test your content

PRACTICAL STEPS

1. Find the biggest problem that is worth solving
2. Identify your WHY for solving this problem
3. Share your why to your team and customer to inspire and motivate them

TIPS FOR SUCCESS

1. Understand what tools you should use
2. Test your websites and landing pages
3. Use Hotjar to see heatmaps on your website and the behaviors of your users
4. Encourage your marketing team to be analytical and technical
5. Don’t hesitate to share some of your content directly and add a personal touch to it
6. Timing on presenting the content is also important